Terms of Service

General Provisions

This Public Offer contains the terms and conditions for entering into a Purchase Agreement (hereinafter referred to as "Purchase Agreement" and/or "Agreement"). This offer is recognized as a proposal addressed to one or more specific persons, which is sufficiently definite and expresses the intention of the person making the offer to consider themselves as having concluded an Agreement with the addressee who accepts the proposal.

The performance of the actions specified in this Offer constitutes confirmation of both Parties' consent to enter into a Purchase Agreement on the terms, in the manner, and to the extent set forth in this Offer.

The text of this Public Offer below is the official public proposal of the Seller, addressed to interested parties, to enter into a Purchase Agreement in accordance with the provisions of paragraph 2 of Article 437 of the Civil Code of the Russian Federation.

The Purchase Agreement is considered concluded and comes into force from the moment the Parties perform the actions provided for in this Offer, which signify unconditional and complete acceptance of all terms of this Offer without any exceptions or limitations on the terms of accession.

Terms and Definitions

Agreement – the text of this Offer with Appendices, which are an integral part of this Offer, accepted by the Buyer through the performance of conclusive actions provided for in this Offer.

Conclusive actions – behavior that expresses consent to the counterparty's proposal to enter into, amend, or terminate an agreement. The actions consist of full or partial fulfillment of the conditions proposed by the counterparty.

Seller's Website on the Internet – a set of computer programs and other information contained in an information system, access to which is provided via the Internet at the domain name and network address: parenttal.es

Parties to the Agreement (Parties) – Seller and Buyer.

Product – any items may be the subject of a purchase agreement, subject to the rules provided for in Article 129 of the Civil Code of the Russian Federation.

Subject of the Agreement

Under this Agreement, the Seller undertakes to transfer the item (Product) to the Buyer's ownership, and the Buyer undertakes to accept the Product and pay a specified sum of money for it.

The name, quantity, assortment of the Product, its cost, delivery procedure, and other conditions are determined based on the Seller's information when the Buyer places an order, or are established on the Seller's website on the Internet at parenttal.es

Acceptance of this Offer is expressed through conclusive actions, including:

• actions related to registering an account on the Seller's Website on the Internet, if account registration is required;
• by completing and filling out an application for placing a Product order;
• by communicating the information required to conclude the Agreement by phone or email specified on the Seller's Website on the Internet, including when the Seller calls back at the Buyer's request;
• payment for the Product by the Buyer.

This list is not exhaustive; there may be other actions that clearly express a person's intention to accept the counterparty's proposal.

Rights and Obligations of the Parties

Rights and Obligations of the Seller:

• The Seller has the right to demand payment for the Products and their delivery in the manner and on the terms provided for in the Agreement;
• Refuse to enter into the Agreement based on this Offer with the Buyer in case of their bad faith conduct, including:
  • more than 2 (two) refusals of Products of proper quality within a year;
  • provision of knowingly false personal information;
  • return of Product damaged by the Buyer or used Product;
  • other cases of bad faith conduct indicating that the Buyer entered into the Agreement for the purpose of abuse of rights, and the absence of the usual economic purpose of the Agreement – acquisition of the Product.
• The Seller undertakes to transfer to the Buyer Products of proper quality and in proper packaging;
• Transfer the Product free from third-party rights;
• Arrange delivery of Products to the Buyer;
• Provide the Buyer with all necessary information in accordance with the requirements of current legislation of the Russian Federation and this Offer;

Rights and Obligations of the Buyer:

• The Buyer has the right to demand transfer of the Product in the manner and on the terms provided for in the Agreement.
• Demand provision of all necessary information in accordance with the requirements of current legislation of the Russian Federation and this Offer;
• Refuse the Product on grounds provided for in the Agreement and current legislation of the Russian Federation.
• The Buyer undertakes to provide the Seller with reliable information necessary for proper performance of the Agreement;
• Accept and pay for the Product in accordance with the terms of the Agreement;
• The Buyer guarantees that all terms of the Agreement are understood; the Buyer accepts the terms without reservations and in full.

Price and Payment Procedure

The cost and payment procedure for the Product are determined based on the Seller's information when the Buyer places an order, or are established on the Seller's website on the Internet: parenttal.es

All payments under the Agreement are made by non-cash transfer.

Exchange and Return of Products

The Buyer has the right to return (exchange) the Product purchased remotely to the Seller, except for the list of products not subject to exchange and return according to current legislation of the Russian Federation. The conditions, terms, and procedure for returning Products of proper and improper quality are established in accordance with the requirements of the Civil Code of the Russian Federation, Law of the Russian Federation No. 2300-1 dated 07.02.1992 "On Consumer Rights Protection"; Rules approved by Government Decree of the Russian Federation No. 2463 dated 31.12.2020.

The Buyer's request for exchange or return of the Product shall be satisfied if the Product has not been used, its consumer properties have been preserved, and there is evidence of its purchase from the Seller.

Confidentiality and Security

In the performance of this Agreement, the Parties ensure the confidentiality and security of personal data in accordance with the current version of Federal Law No. 152-FZ dated 27.07.2006 "On Personal Data" and Federal Law No. 149-FZ dated 27.07.2006 "On Information, Information Technologies and Information Protection."

The Parties undertake to maintain the confidentiality of information received in the course of performance of this Agreement and to take all possible measures to protect the received information from disclosure.

Confidential information means any information transmitted by the Seller and Buyer in the course of performance of the Agreement and subject to protection, with exceptions indicated below.

Such information may be contained in local regulations, agreements, letters, reports, analytical materials, research results, diagrams, graphs, specifications, and other documents provided by the Seller, executed both on paper and electronic media.

Force Majeure

The Parties are released from liability for non-performance or improper performance of obligations under the Agreement if proper performance was impossible due to force majeure, i.e., extraordinary and unavoidable circumstances under the given conditions, which include: prohibitive actions of authorities, epidemics, blockade, embargo, earthquakes, floods, fires, or other natural disasters.

In the event of such circumstances, the Party must notify the other Party within 30 (thirty) business days.

A document issued by an authorized government body is sufficient confirmation of the existence and duration of force majeure.

If force majeure circumstances continue for more than 60 (sixty) business days, each Party has the right to unilaterally withdraw from this Agreement.

Liability of the Parties

In case of non-performance and/or improper performance of their obligations under the Agreement, the Parties shall be liable in accordance with the terms of this Offer.

A Party that has failed to perform or improperly performed obligations under the Agreement shall compensate the other Party for losses caused by such violations.

Term of this Offer

The Offer comes into force from the moment of posting on the Seller's Website and remains valid until its withdrawal by the Seller.

The Seller reserves the right to amend the terms of the Offer and/or withdraw the Offer at any time at its discretion. Information about changes to or withdrawal of the Offer is communicated to the Buyer, at the Seller's choice, by posting on the Seller's website on the Internet, in the Buyer's Personal Account, or by sending a corresponding notification to the email or postal address specified by the Buyer when concluding the Agreement or in the course of its performance.

The Agreement comes into force from the moment of Acceptance of the terms of this Offer by the Buyer and remains valid until full performance of obligations under the Agreement by the Parties.

Changes made by the Seller to the Agreement and published on the website in the form of an updated Offer are considered accepted by the Buyer in full.

Additional Terms

The Agreement, its conclusion and performance are governed by the current legislation of the Russian Federation. All issues not regulated by this Offer or not fully regulated are governed in accordance with the substantive law of the Russian Federation.

In case of a dispute that may arise between the Parties in the course of performance of their obligations under the Agreement concluded on the terms of this Offer, the Parties shall settle the dispute amicably before initiating litigation.

Litigation is conducted in accordance with the legislation of the Russian Federation.

Disputes or disagreements on which the Parties have not reached agreement shall be resolved in accordance with the legislation of the Russian Federation. Pre-trial dispute resolution is mandatory.

The Parties have determined Russian as the language of the Agreement concluded on the terms of this Offer, as well as the language used in any interaction between the Parties (including correspondence, provision of requirements/notifications/clarifications, provision of documents, etc.).

All documents to be provided in accordance with the terms of this Offer must be drawn up in Russian or have a translation into Russian certified in the established manner.

Inaction by one of the Parties in case of violation of the terms of this Offer does not deprive the interested Party of the right to protect its interests later, nor does it mean a waiver of its rights in case of similar or related violations by one of the Parties in the future.

If the Seller's Website on the Internet contains links to other websites and materials of third parties, such links are posted solely for informational purposes, and the Seller has no control over the content of such sites or materials. The Seller is not responsible for any losses or damages that may arise from the use of such links.